Privacy Policy for Crowd Pet Health

Effective Date: January 17, 2026

Disclaimer: This is a sample Privacy Policy document provided for informational purposes only. It is not legal advice. Crowd Pet Health operates in the County of Barrhead, Alberta, Canada, and is subject to the federal Personal Information Protection and Electronic Documents Act (PIPEDA) as well as applicable provincial privacy laws. You should have this document reviewed and customized by a qualified Canadian privacy lawyer to ensure full compliance with PIPEDA, Alberta’s Personal Information Protection Act (PIPA) if applicable, and any other relevant regulations (e.g., anti-spam rules under CASL, and U.S. state privacy laws if data is processed in the USA).

1. Introduction

Crowd Pet Health (“we,” “us,” “our,” or the “Platform”) is committed to protecting your privacy and the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, mobile applications, or any related services (collectively, the “Services”).

By accessing or using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

Crowd Pet Health is an Alberta-based service. The Company may be a sole proprietorship or may be incorporated in the future.

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain information automatically when you use the Services. Personal information means any information about an identifiable individual.

Information You Provide Directly:

Account registration: name, email address, username, password, phone number, location (city/province/country).
Crowdfunding request creation: pet name, pet description, veterinary invoice details (including veterinarian contact information for verification), photos/videos of your pet (subject to Community Guidelines), updates on treatment progress.
Profile information: bio, profile picture, any additional details you choose to share.
Communication: messages sent through the Platform (if messaging feature is enabled), support inquiries.
Payment-related (for paid features): billing name, address, and payment method details (processed by third-party payment providers; we do not store full card numbers).
Business directory/advertising: business name, contact details, website, logo, description.

Information Collected Automatically:

Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, time/date of access, referral sources.
Cookies and similar technologies: session cookies, analytics cookies (e.g., Google Analytics), preference cookies (see Section 9 for more details).
Log data: error logs, access logs, interaction patterns.

Information from Third Parties:

Veterinarian verification: we may receive confirmation of invoice legitimacy directly from the veterinarian (limited to verification status, not full medical records).
Payment processors: confirmation of successful transactions for paid features (we do not receive full payment card details).

We do not collect sensitive health information about you or your pet beyond what is necessary for the crowdfunding request (e.g., we do not store detailed medical diagnoses or treatment records; only invoice verification and high-level descriptions you provide).

3. How We Use Your Personal Information

We use personal information for the following purposes:

To create, maintain, and secure your account.
To review, approve, and display crowdfunding requests (including contacting veterinarians for verification).
To facilitate community interaction (e.g., displaying profiles, badges, ratings).
To operate, improve, and personalize the Services.
To communicate with you (e.g., account notifications, request updates, support responses).
To enforce our Terms of Service, Community Guidelines, and prevent fraud/abuse.
To process payments for membership, advertising, or business listings (via third-party processors).
To comply with legal obligations, respond to lawful requests, or protect our rights.
For internal analytics, research, and service improvement (aggregated/de-identified where possible).

We do not sell your personal information to third parties.

4. Sharing and Disclosure of Personal Information

We may share your personal information in the following limited circumstances:

With your consent (e.g., when you publicly post a crowdfunding request, your name/username, pet details, and images become visible to other users).
With service providers: third-party vendors who assist us (e.g., hosting, analytics, email delivery, payment processors) under strict confidentiality agreements.
For legal reasons: to comply with laws, respond to subpoenas/court orders, protect safety, prevent fraud, or defend our legal rights.
In connection with a business transaction: if we sell, merge, or transfer assets (your information may be transferred as part of that transaction).
Veterinarians: limited contact information to verify invoices (only as necessary for approval).

Crowdfunding request details (description, pet images, updates) are publicly visible to help attract pledges. You control what you share publicly.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Account data: retained while your account is active; deleted upon account closure (subject to backup/archival periods).
Crowdfunding request data: retained for the life of the request and a reasonable period afterward for accountability and dispute resolution.
Logs/analytics: retained for security, debugging, and analytics purposes (typically 12–24 months).

After retention periods, we securely delete or anonymize data.

6. Your Rights and Choices

Under PIPEDA (and applicable provincial laws), you have the right to:

Access your personal information we hold.
Correct inaccurate information.
Withdraw consent (where consent is the basis for collection/use) — note that withdrawing consent may limit or terminate your access to certain Services.
Request deletion of your data (subject to legal retention obligations).

To exercise these rights, contact us via the help page linked below. We may require identity verification and will respond within 30 days (or as required by law).

You can also:

Update profile/account information directly in your settings.
Opt out of non-essential emails (unsubscribe links provided).
Manage cookies through your browser settings (see Section 9).

7. Children’s Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly. Parents/guardians who believe their child has provided information should contact us immediately.

8. Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies for functionality, analytics, and performance. You can manage preferences via your browser, but disabling cookies may limit functionality.

We may use third-party analytics (e.g., Google Analytics) that collect anonymized usage data.

10. International Transfers

The Services are hosted in the USA. If you access from outside the USA, your information may be transferred to and processed in the USA and can be changed without notice. By using the Services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on the Platform with the updated Effective Date. Your continued use after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, visit our help page:

https://crowdpethealth.com/help/

You may also contact the Office of the Privacy Commissioner of Canada if you have unresolved concerns.

By using Crowd Pet Health, you acknowledge that you have read, understood, and agree to this Privacy Policy.